Gizmotronics Terms and conditions
Customer Service:
Our customer service phone line is open Monday to Saturday, 9am to 6pm. The number is +44 (0) 20 8343 8850
Prices
The price of all goods offered by us is the actual price you (the customer) pay including VAT. If Gizmotronics have to change the price between accepting the order and delivery, we will automatically give you (the customer) the option to cancel your order and return your money.
Payment methods:
Gizmotronics accepts credit, debit cards, Paypal and postal orders. We do not accept American Express or Diners Club cards.
Delivery:
Unless Gizmotronics have agreed a longer time with you (the customer), Gizmotronics will deliver goods within 30 days. If Gizmotronics cannot deliver within this time Gizmotronics will tell you (the customer) immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, you (the customer) will be offered a refund. [Consumer Protection (Contracts Concluded by Means of Distance Communication) Regulations 2000]
Repairs:
We provide a 30 day warranty with repairs, only valid with the original repair receipt.
Liquid/Water damaged repairs, ribbon cables and reception problems are not covered by this warranty.
Please note that if your device is booked in for a hardware repair and then develops a software fault after it has been returned to you, this is a seperate, chargeable repair and vice versa.
Whilst we make every effort to repair your handset, Gizmotronics take no responsibility for consequential damage caused to your handset whilst in our possession.
For all phones that are not repairable:
You will required to pay the postage in order for your device to be returned back to you, alternatively you can leave it with Gizmotronics for recycling at no extra cost.
Faulty goods purchased:
Gizmotronics provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. Gizmotronics will give all refunds within 30 days of agreeing to give the refund, taking into account the original method of payment. This does not affect your statutory rights.
Refunds:
Gizmotronics provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those you (the customer) ordered Gizmotronics will give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. This does not affect your statutory rights. See our returns policy for more information.
Cancellation:
Under distance selling regulations, you have the right to cancel your order within 7 working days. The 7 days begins from the date you receive your order. This cancellation must be in writing on PDF file and e-mailed to custcontact@Gizmotronics-direct.com . A telephone call will not suffice to cancel an order.
To be entitled to cancel the order the item must be unused and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. We would advise you to insure the item(s), as the cost of any lost or missing items in transit we need to be met by yourself. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less the initial cost of shipping incurred by ourselves.
Guarantees:
All equipment sold is covered by the relevant manufacturers warranties.
Receipts, bills and settlement mistakes:
Gizmotronics will provide a receipt. Gizmotronics will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of the agreement to do so. This does not affect your statutory rights.
Unsolicited e-mail:
Gizmotronics will not send random and untargeted unsolicited e-mail.
Security:
Gizmotronics uses a secure server for sending personal information. BS7799 (Code of Practice for Information Security Management) is the basis for our security standards. To find out more about this, see www.bsi.org.uk.
Consumer law:
Gizmotronics meet our obligations under the consumer protection laws currently in force including:
The Sale of Goods Act 1979;
The Supply of Goods and Services Act 1982;
The Consumer Credit Act 1974;
The Trade Descriptions Act 1968;
The Unfair Contract Terms Act 1977 and the 1994 Regulations; and
The Consumer Protection Act 1987.
The Data Protection Act 1998
Children:
Any communications that Gizmotronics direct to children will be age appropriate and will not exploit their credulity, lack of experience or sense of loyalty.
Gizmotronics will not collect any personal information from children under 12 without their parent's/carer's explicit consent. If the child is over 12, Gizmotronics will only collect the information you (the customer) need to send appropriate communications and the child understands what is involved. Gizmotronics will not disclose information from children to anyone else without the explicit consent of the child's parent/carer.
Gizmotronics will not accept an order from a child without the explicit and verifiable consent of their parent/carer. You (the customer) must not ask children for personal information about other people You (the customer) must not entice children to give personal information by offering them a reward or prize.
Data protection and privacy:
Gizmotronics meet the conditions of the Data Protection Act 1998 (DPA). Gizmotronics will not send our customers any consumer marketing material, or details to others.
Handling complaints:
Gizmotronics will deal with all complaints effectively. Our system for handling strives to be:
Fair,
Confidential,
Effective,
Easy to use, available on line and well-publicised.
We will acknowledge the complaint within 7 working days and provide a likely timescale for resolving the dispute and keep you informed about progress.
Informative - so that we know which services need improvment.
Checked - to make sure that it is working well and getting better.
For any complaints please contact Gizmotronics using the details below.
Solving Disputes
Gizmotronics are governed by UK (English or Scottish) law. Any disputes between you (the customer) and Gizmotronics will be handled by a neutral third party, to have your complaint resolved. The third party will look at the complaint and check to see whether Gizmotronics have handled it properly and, if appropriate, recommend a solution.
custcontact@gizmo-direct.com
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Gizmo
Based in North London, Gizmo have been providing repairs and unlocking locally for a while - now we're offering our services all over the UK! Call us now, or get a quotation online.
020 8343 6868
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